RETURNS POLICY
Returns - Unwanted Item/s
If you would like to return your item for any reason, we are here to support you. You may return the unwanted item/s to Funko within 28 days from receipt, with the cost of the return shipment covered by you.
Please use this link to start your return process.
Once the item is received in the warehouse the item will be inspected by a team member before the refund can be processed. All unwanted items returned must be in their original packaging and condition and must have all original tags attached. To qualify for a return the TAMPER PROOF SEAL MUST BE INTACT
Exclusions
- Outside the returns window (please refer to the Returns policy)
- Without the original Shipping box
- Should the tamper-proof seal be broken, tampered with, or removed then Funko Europe reserve the right to reject the request to return the item (example: Die Cast, 3ltr Soda)
- Items purchased in bulk, defined as purchases with 6pcs or more of the same item
If a return is approved by Funko, once the item is received in the warehouse the item will be inspected by a team member before the exchange or refund can be processed to confirm that the above conditions are met.
Should the item not achieve the above conditions Funko Europe will return the item to you.
Refunds will be applied to the payment method that was used to purchase the item and, once processed, can take up to 7-10 working days to reach your account.
If you are unable to find the answers that you need then please contact our Customer Support Team
Returns - Damaged/Faulty
At Funko, we are working hard to ensure that all your purchases reach you in perfect condition. In the unlikely event that you receive a damaged item,
If you have any questions then please feel free to contact our friendly customer support team by using the contact us form found in the support centre within 14 days of receipt along with photo documentation and order number in the email submission. Our customer Service Team is available Monday to Friday from 9:00 AM to 5:30 PM
If a return is approved by Funko, once the item is received in the warehouse the item will be inspected by a team member before the exchange or refund can be processed.
Refund Policy
If for any reason you would like to request a refund we are here to support you.
Refund for Unwanted Item/s
To receive a refund for your unwanted item you will need to return the item to Funko, by following our Returns Policy.
Once the item is received in the warehouse the item will be inspected by a team member before the refund can be processed.
Refunds will be applied to the payment method that was used to purchase the item and, once processed, will take up to 7 working days to reach your account.
Exclusions
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If the value of the goods is diminished by any amount as a result of handling of the goods, we may recover that amount
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The original shipping costs if the return is requested more than 14 days after the item is delivered
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Any surplus costs paid for express delivery
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Any duties and taxes paid for international shipments
Refund for Damaged Item/s
At Funko, we are working hard to ensure that all your purchases reach you in perfect condition. In the unlikely event that you receive a damaged item,
If you have any questions then please feel free to contact our friendly customer support team by using the contact us form found in the support centre, within 14 days of receipt along with photo documentation and order number in the email submission. Our customer Service Team is available Monday to Friday from 9:00 AM to 5:30 PM
You may be requested to return the item/s to us for replacement or refund. If a return is required, once the item is received in the warehouse the item will be inspected by a team member before the exchange or refund can be processed.
Refunds will be applied to the payment method that was used to purchase the item and, once processed, will take up to 7 working days to reach your account.
Replacement Policy
Replacement for Unwanted Items
Unwanted items can be returned to Funko within 28 days from purchase for a refund and a new purchase can be made for a replacement item from our online shop.
Replacement for Damaged Items
At Funko, we are working hard to ensure that all your purchases reach you in perfect condition. In the unlikely event that you receive a damaged item,
If you have any questions then please feel free to contact our friendly customer support team by using the contact us form found in the support centre within 14 days of receipt along with photo documentation and order number in the email submission. Our customer Service Team is available Monday to Friday from 9:00 AM to 5:30 PM
Any replacements are subject to Funko’s approval and inventory availability.
You may be requested to return the item/s to us for replacement or refund. If a return is required, once the item is received in the warehouse the item will be inspected by a team member before the exchange or refund can be processed.
